Our Services

Adult Community Health Services

Image of Community Nurse at Haslemere Hospital  

Rapid Response

Rapid assessment of patients who may have fallen, have reduced mobility or struggling with activities of daily living due to an acute episode of illness.

This would include a holistic assessment, planning and implementing treatment, enabling patients to maximise independence.

We work in conjunction with the multi-disciplinary team to ensure that the patient is at the centre of the care, ensuring patient and carer participation in decision making.

 

How do I get referred?

We accept referrals from all health professionals.

Our main referral source is GPs but if you have been seen by any of the specialist nurses e.g. a community matron and they feel there is therapy need for patients, we also accept these referrals.

What happens when I have been referred?

Following a referral into the service a therapist will review the referral and then telephone you to discuss.

They will ask you questions about your home set up, how you have been managing with activities of daily living, your falls history and anything more specific to the referral.

We may just be able to give advice over the telephone to help with your condition but if not we will then set up a time to come and visit to see you at home at a time of your convenience.

The therapist will arrange for the most appropriate therapist - either a physiotherapist or occupational therapist to visit.

What should I expect during the assessment?

The therapist will want to discuss in further detail your home set up and how you have been managing. They will also discuss your falls history and if you have had any previous therapy.

They will review you mobilising and completing transfers from your chair, bed and toilet.

They will review your home environment to check for safety and advise on anything that could be done to improve safety.

The therapist will review all this information and if a piece of equipment is indicated they will either provide it there and then if they have it or order through our equipment service 'Millbrook'.

If exercises are indicated the therapist will go through these with you and advise when you should be doing them.

The therapist may also give you advice on other community services that may be available and appropriate to you.

What happens following assessment?

If the therapist feels you need another appointment they will arrange a follow up, either to come and see you or by telephone.

They may have provided you with contact details for further services that you can access in your own time e.g. care and repair. They may also make further referrals to other community services e.g. social services.

Once the therapist feels that they have completed all that was discussed throughout your sessions they will discharge you.

How can I tell you what I think of the Rapid Response service?

We very much value your feedback and all our therapists will ask you to fill in The Friends and Family Survey. This helps us to review our services and make any necessary changes.

Royal Surrey Charity