Blue Badges and parking concessions

New Automatic Number Plate Recognition (ANPR) parking system: what you need to know

From Thursday, 8 May 2025, our main Guildford hospital, Royal Surrey County Hospital, is introducing a new Automatic Number Plate Recognition (ANPR) parking system to improve your experience on site.

This barrier-free system captures your vehicle’s registration as you enter and exit. For visitors who need to pay for parking, charges are calculated based on the length of stay, and payment can be made at on-site machines before you leave.

  • All visitors can drop off and pick up passengers for free for up to 20 minutes.

Blue Badge holders – free parking with registration

If you have a Blue Badge, are undergoing regular cancer treatment, or are the parent of a child staying in hospital overnight you are entitled free parking - but you must register your vehicle. 

Blue Badge holders can pre-register their permit (see details below). Other patients/family members eligible for a concession can either register at the validation terminals on Cancer Centre, Level A or the Parking Office in the main reception, or ask a member of ward staff to contact the parking office on your behalf.

Registering your Blue Badge

Option 1: Pre-register for an ongoing Blue Badge permit

Register once and your permit stays active until your Blue Badge expires.

You’ll need:

  • A mobile phone
  • An email address

How to Register:

  1. Visit nexusplatform.co.uk/register 
  2. Create your account (using your email and mobile number).
  3. Confirm your email address via the link sent to you.
  4. Enter the one-time passcode sent to you via SMS.
  5. Set a 6-digit access code. This code allows you to log in without needing a one-time-passcode (OTP) in the future.
  6. Use invitation code: P74R73K
  7. Upload your vehicle details and a photo of your Blue Badge.
  8. You’ll receive confirmation – your permit is now active.

Option 2: Daily permit – validate each time you visit

Show your Blue Badge (or a photo of it) and give your car registration at:

  • The parking office (next to the main hospital entrance)
  • The Cancer Centre reception (Level A)

You can register before or after your appointment, but it must be done before you leave the car park.

Frequently asked questions

Should I register my Blue Badge before or after my appointment? 

You may register your permit either before or after your appointment — but you must ensure that you do this on the same day as your visit.

Can I register more than one car?

Only one car can be linked to your permit at a time. To use a different car:

  • Log in to your online account and change the plate using the ‘edit’ option.
  • Or register the new car on-site on the day of your visit at a validation console. These can be found in the parking office at the main entrance or in the Cancer Centre reception, Level A.

What if I change cars?

You can update your registration online by logging into your account and editing the permit.

What if I’m a volunteer driver for a Blue Badge holder?

If you’re just dropping off or collecting, you’ll have 20 minutes free. If staying longer, register the Blue Badge at a validation point, at the parking office at the main entrance or in the Cancer Centre reception, Level A.

Do I need to carry my Blue Badge to register it?

No — you can bring a photo or copy on your phone instead.

If my car is registered to a Blue Badge holder but they are not with me. Do I have to pay?

Yes you do need to pay. The Blue Badge is only for use by the holder and so if they are not accompanying you on your visit to the hospital you must pay for parking.

I am not a Blue Badge holder, but I am entitled to free parking – what do I do?

If you are entitled to a concession you can either register at the validation terminals (Cancer Centre, Level A or the Parking Office in the main reception), or ask a member of ward staff to contact the parking office on your behalf.

If someone drops me off and leaves, then returns later to pick me up, will I be charged for the entire time or will it count as two separate visits?

This will be treated as two separate visits. As long as each visit is under the 20-minute grace period, no charges will apply.

What if I can’t find a parking space right away - will I be charged while I’m waiting?

Starting Thursday, 8 May, an additional 53 visitor parking spaces will be available at the front of the hospital to help ease congestion. If you're unable to find a space, there is a 20-minute grace period. If you leave the car park and return within that time without parking, you will not be charged.

Are there any changes to the number of Blue Badge parking spaces?

The hospital now has 73 dedicated Blue Badge spaces. In addition, Blue Badge holders can park for free in any visitor space on site if they register their badge.