Patients’ Choice Award - Team
Patients' Choice Award - Team
Nominated by our patients, these teams have made a huge impression on a patients’ experience with us. They have shown dedication beyond the call of duty and often made what can be a daunting experience smoother by easing worries and putting our patients at the heart of all they do.
Clandon Ward
Clandon Ward has been credited with providing the very best level of care, with every team member dedicated to their patients. Here’s what their patient said:
“The level of skill and compassion I saw was unlike anything I had ever seen.
“The Clandon team cared for my father for two years leading up to his final admission, where he spent a month on the ward before dying. His needs were extremely complex.
“My dad had always taken great pride in his appearance. The Clandon Ward team went the extra mile consistently to care for him in a way that always maintained his dignity, his pride and kept him completely pain free.
“We really appreciated the kind and friendly welcome whenever we arrived. No matter how busy they were, nothing was too much trouble. I was frequently accompanied by my daughter who has learning disabilities and the kindness and compassion shown to her too, dealing with the death of her grandfather, was immense.
“They are a team who give beyond the very best.”
Homebirth team
The Homebirth team has been nominated for their passion and professionalism when supporting women's journeys through pregnancy and beyond. They have excellent outcomes and are often described as "angels in disguise".
They listen to the families in their care, make sure they feel listened to, supported and can make informed decisions. They advocate for them where required.
The team work tirelessly to offer informed choice, supporting appointments with the obstetric team and liaising closely with the matron. They work all hours and are always cheerful and positive.
The team are incredible and where possible, support their caseload in the hospital in the event their plans change. They are adaptable and do all they can to support the families they get to know so well.
“All the midwives were brilliant – they listened to what we wanted and were incredibly positive and supportive,” – Angharad (Harry) Packer.
Inflammatory Bowel Disease (IBD) team
The IBD team helps patients come to terms with life-changing diagnoses, invasive procedures and often surgery. Here’s what their patient said:
“I am so grateful to my medical team who has shown nothing but care, compassion and empathy since my diagnosis of Crohn’s disease.
“Being told you have a life-long chronic illness at the age of 25 is horrific. Dr Banks was so sensitive and supportive that I felt safe and looked after from the off. This whole team work so communicatively and effectively.
“The IBD specialist nurses are amazing, and the nurses and health care assistants up on Millbridge are the most caring humans I’ve ever met. The dieticians have helped me to deal with my relationship with food and at times, exclusive enteral feeding.
“When I had c-diff in hospital, Dr Alexandropoulou was on the ward round and she was so compassionate and caring in the darkest weeks of my life. She held my hands and gave me hope that one day I would get better. And when I was distressed on an inpatient ward, Dr Alexakis was so sensitive and kind.”
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