Access and Medicine Champion
Access and Medicine Champion
Each of our six clinical divisional champion awards recognise individuals and teams that consistently demonstrate exceptional commitment to patient-centred care, through empathy, communication and respect. They collaborate with colleagues, innovate for improvement and put their patients at the heart of all they do. Here’s what their colleagues wrote about them in the nominations.
Claudette Cadien, ED Matron
First and foremost, the word ‘courage’ springs to mind. Described as “a lioness at heart”, Claudette is undaunted in the often challenging but inevitable heat of work in the Emergency Department (ED).
She sets high standards for herself and role models that for those she leads. If there is a difficult conversation to be had, Claudette does not shy away from what needs to be said. She remains firm, collaborative and good humoured in an environment which often requires patience and resilience.
She manages record attendances in ED with consummate professionalism alongside improvements in patient triage that has simplified patient flow as well as the fit-out for the new Same Day Emergency Care (SDEC) location. It has been another incredible year in the life of our ED service, with no small thanks to Claudette.
Sarah Holbrook, Lead Nurse Patient Flow
Sarah is a very committed and hard-working team member who has introduced new innovations to patient discharges and reduced the number of medically fit patients in the Trust.
She has focused on the development of a complex discharge team from a vast range of disciplines including teams within the hospital and the community. Her work aims to promote better patient experience and patient flow through the discharge to home process and stands to financially benefit the Trust.
Her dedication and innovative style has substantially benefitted the success of the projects she works on. She played a key role in the business case to reduce outsourced services and build up an in-house team, which has saved money for the trust and boosted the patient and staff experience.
Her leadership and involvement in operational activities for the Trust is much appreciated by her team.
Supriya Tilija, Healthcare Assistant
Supriya is a fantastic Healthcare Assistant providing specialist 1:1 supervision to patients with complex neurological needs. Her skills and dedication support exceptional care across the ward.
She shows unwavering commitment to her role and goes beyond expectations, not just making sure her patients are safe but also that they are engaged and happy in what can be a stressful and unfamiliar environment for them.
She places a huge value on patients' well-being and nursing staff know they can go about their jobs in the knowledge that patients are being well cared for.
She works with challenging patients who are often managing significant cognitive deficits but Supriya’s patience and incredible skills go beyond what most people would be capable of in order to support them. Her approach means patients are more orientated and calm.
She is a great asset to Wisley Ward.