Non-Clinical Team of the Year
Non-Clinical Team of the Year
These back office heroes have achieved something exceptional to benefit our patients. They consistently demonstrate good team working and collaboration, deliver an efficient and high-performing service and are always looking for ways to improve their service. Here’s what their colleagues wrote about them in the nominations.
Community Co-ordination Centre
The Community Co-ordination Centre’s clinicians and admin team do a phenomenal job of making sure all community services patients are on the correct pathway.
The Community Co-ordination Centre (CCC) offers support to adult community services and processes most referrals for all community services. Working from 8am to 8pm, 365 days a year, the team deals with around 1,800 referrals and fields about 2,000 phone calls a month.
Each member of the team offers vital support and reassurance for patients, from the admin staff who receive patients’ calls, to the clinicians who triage and organise help and make sure patients are seen by the correct team.
The CCC works closely with GPs, hospitals, hospices and care agencies to organise effective communication between adult community health services and external stakeholders.
The team often faces significant pressure to make sure time-sensitive referrals are processed urgently, helping to facilitate discharges and free up beds. It has adapted well to recent changes brought about by the Hospital at Home programme and each member of the team has a positive, friendly and empathetic approach to their work.
Endoscopy Administrative team
Staff in the Endoscopy Administrative team really care about what they do, they take pride in their work and they all work towards a common goal of providing a great service to our patients and colleagues.
Every five years the endoscopy service is reviewed by a regulatory body called JAG. The organisation checks hundreds of endoscopy services and the assessors reported that they had not seen an administrative and booking team that works so cohesively, dynamically and effectively as the team at Royal Surrey.
The administrative team is the backbone and soul of the endoscopy service, with the service dependent on the versatility, efficiency and effectiveness of the admin team. The team members really deliver.
Our Trust has one of the best endoscopy units in the country in terms of the lowest and most compliant waiting lists, which is testament to work done by the administrative and booking team on capacity and demand and utilisation.
This team is enormously well respected by our consultants and nursing fraternity, as it is so effective at communicating and troubleshooting issues. Staff always work tirelessly to fill gaps in the schedule to ensure that the service works as efficiently and effectively as possible.
Executive PA team
The members of the Executive PA team are extremely knowledgeable and an important source of information when it comes to contacting key staff members.
This team has the extremely difficult task of managing the diaries of very busy people within our Trust. Despite the pressures, each member of the Executive PA team is exceptionally helpful and cheerful and they always come up with a way to help.
They understand and prioritise a wide variety of incoming requests to make sure that important deadlines are met across the organisation. For example, the Trust’s Research and Development (R&D) team recently submitted a bid that required sign off from the Chief Executive and Chief Finance Officer. The PAs helped to make sure that staff from R&D had everything they needed to meet their deadline. When R&D experienced difficulties with the submission, the PAs helped find solutions, were instrumental in getting the bid successfully submitted and were kind and thoughtful throughout this challenging process.
All of the team members are welcoming, responsive, helpful and supportive and are adept at assisting when staff need to contact members of the Senior Executive Team at short notice.
They embody our Trust's values and behaviours in all they do.