Update: Critical Incident stepped down | News

Update on Critical Incident at 10:45am 20 July 2024

Following the recovery of all major impacted IT systems, we have now stepped down from our declared Critical Incident. Radiotherapy systems are now back online and patients should attend their scheduled appointments as planned.

Update on Critical Incident at 11:45am 19 July 2024

We are now able to deliver radiotherapy services and this afternoon’s appointments will take place as scheduled.

However, there is still some disruption to the radiotherapy system that may affect appointments running into next week. Please continue to attend your appointment unless you are contacted directly.

Please check here for further updates.

Royal Surrey has declared a Critical Incident due to external IT issues which are widely affecting services including ours.

This issue has affected Varian, the IT system we use to deliver radiotherapy treatments. This means we are currently unable to deliver our scheduled radiotherapy treatments. We have contacted our patients who were due to have radiotherapy this morning to reschedule appointments while we work to fix these issues.

We hope these systems will be up and running soon and will directly contact patients who are due to have radiotherapy appointments if we are unable to deliver their treatments. Please attend your appointments unless you have heard otherwise.

Other impacted services are still able to continue providing patient care.

We will continue to provide updates as soon as we have them.