MyCare patient portal
MyCare Patient Portal
In February 2024 Royal Surrey NHS Foundation Trust and Ashford and St Peter’s Hospitals NHS Foundation Trust jointly launched a new secure patient information portal called MyCare. This will be linked to our joint electronic patient record system.
MyCare is a secure online platform that enables users to view their hospital appointments and other information from their hospital record, in a similar way to the NHS app and many of the online services offered by GP surgeries.
You can access MyCare from your computer, tablet, or smartphone.
From December 2024, the option to go paperless for selected outpatient appointment letters was added to MyCare. This means that you can opt in to be paperless for these letters; which will reduce the necessity for paper letters and documents. Over time, we hope to expand paperless into other services and letter types, along with other functionalities e.g. rearranging appointments online, viewing test results and contacting your clinical teams.
Over time we hope to grow the functionality of MyCare with the possibility of being able to rearrange appointments online, view test results, contact your clinical teams and reduce the necessity for paper letters and documents.
The benefits of using MyCare include instant access to your information and reduced reliance on paper letters which are easily mislaid. It will also help us to become more environmentally friendly and reduce printing and postage costs, saving the two Trusts a significant amount of money that can be invested in clinical services .
What can I do on MyCare?
Once registered, you will be able to:
- View your outpatient appointments and appointment letters.
- View your recorded health information, such as key metrics and allergies.
- Receive and store copies of letters from the hospital about your care, such as clinic letters and discharge letters.
Please note, not all types of appointments and letters are available on MyCare. But, as we continue to develop the portal, more appointments will be available and new features will be introduced.
How do I register?
When you are scheduled a new outpatient appointment, we will automatically send you a text message, from the sender ID NHSMYCARE, inviting you to join the MyCare patient portal, please click on the secure link and follow the instructions as prompted.
You will also receive an invite to register if you attend one of our emergency department services, are admitted to hospital or are added to a waiting list.
The patient portal is only available to patients 16 years and older who have an NHS Number and a UK mobile number registered on the hospital record. During registration, you will need to enter a personal email address and have to hand the UK mobile number that is registered on your hospital record in order to receive a five-digit verification code.
If you have an upcoming appointment, but have not received an SMS text invitation to register, you can register through the MyCare website. You will need your NHS number to complete your registration in this way.
Can I choose to opt out?
Joining MyCare is optional and if you do not sign up, we will continue to communicate with you by post and phone.
However, you will miss the opportunity to have your outpatient appointments, letters, and your hospital health records accessible to you online.
If you do want to stop receiving invitations to join by SMS, you can send the text message PORTAL HTLD STOP to 62277
If you have already registered, but no longer wish to use MyCare, you can use the ‘Delete my account’ option in the ‘My Details’ section of the portal. You will need to be logged in to MyCare to access this link. If you delete your account, you will not be sent any further invites to register.
If you choose not to register now, you can change your mind at any time when you have an upcoming outpatient appointment with us, by visiting on the MyCare website.
Got a problem with the portal?
If you experience a technical issue using MyCare, please refer to the Help Centre available at the MyCare login page and within MyCare itself.