Royal Surrey hearts | News

We know this is a difficult time for relatives and patients during the visiting restrictions, so we are doing everything we can to help them to stay connected with their loved ones while they are in our care. These hearts can be kept with them and held during this challenging time of being separated.

How do I arrange for my loved one to have a heart?

1. Patients:

Just ask on your Ward/Department and the staff will give you a heart and send the matching one in the post to your relative with a card on which you can write a message to your loved one

2. Relatives:

Just ask on the patient’s Ward/Department and with the patient’s consent the staff will give the patient a heart and send the matching one in the post to you with a card on which the patient can write a message to their loved one.

If you are dropping off property for a patient via our contactless Patient Property Drop off Service there will be hearts available at the drop off point. You can put one in with the property to be delivered to the patient along with a card on which you can write a message to your loved one and you can take the matching heart home with you.

3. Via our Family Liaison Service:

Contact our Family Liaison Service as below and they will arrange delivery of hearts for patients and relatives

Emails – You can email our dedicated email address: rsch.messagetoalovedone@nhs.net Your email must include the patient’s name, date of birth/address, ward if known and your relationship to the patient.

Telephone - You can call our dedicated telephone number: 01483 402757.

Wards and Departments can obtain supplies of hearts and cards from the PALS office in the front hall, on Level B.