Advice for patients: received a text message from us? | News
Advice for patients: received a text message from us?
We are currently contacting our patients who are on a waiting list for surgery or an outpatient appointment. If this includes you, you may have received/will receive a text message that starts ‘This is a text from the Royal Surrey NHS Foundation Trust’.
Please be assured that this is not a scam message and that it is safe to follow the instructions contained in the text. It is important that we get your response so that we can ensure you are on the right list for your treatment or for you to advise us that you no longer require the appointment or surgery – thank you.
FAQ
Q. Is this a scam text?
A. No, we can assure you that this is a genuine text from the Trust and we using the same company that we use for our text reminder service for this initiative.
Q. Are my details being shared with a third party company?
A. No, we have used Healthcare Communications for the past 11 years for our appointment reminders. We are using the same information for this purpose and the results are sent directly back to us to action.
Q. If I already have an appointment or date for surgery do I need to complete the questionnaire?
A. Yes, please chose the ‘yes’ option.
Q. If I have a problem accessing the letter, questionnaire or have a query, who do I contact?
A. Please call 01483 571122 ext 3500 and one of the team in the Outpatient Appointment Centre will be able to help.