If something is wrong, please speak up with the confidence that it's safe to share with Freedom to Speak Up Champions.
Raising concerns is the term used when a member of staff speaks up about a possible risk, often relating to issues of poor patient care, health and safety, malpractice, or bad examples of our values and behaviours. We aim to deal with these in an open, honest, blame-free manner and in doing so Freedom to Speak Up provides an “early warning system”.
Raising a concern can be emotionally stressful and we recognise this, and listen to the concern without being judgemental. We will set aside time in a private environment to focus on listening to the concern and clarifying the facts and the outcome the person wants. We acknowledge that sometimes raising a concern takes courage and are grateful to the individual for being brave. We respect requests for confidentiality as far as reasonably possible, unless we are under a legal obligation relating to crime or risk of immediate patient harm, in which case we will explain the next steps to be taken.
The nature and seriousness of the concern will vary. Some will easily be put right informally and others may require formal/external investigation and review. We will seek the views of the individual raising the concern as to how they wish their concern to be addressed, and agree a way forward, probable time-line and how we will feedback. We will make a confidential summary record of the meeting and agree this with the person raising the concern
The person raising the concern will be advised of the outcome, actions taken/proposals and how the learning will be shared, and subsequently we may ask for anonymous feedback to the FTSU Guardian on the experience of raising the concern. If an individual is unhappy with the way their concern has been addressed they can, of course, escalate their concern to the Executive Lead, Jo Mountjoy, Chief Nurse.
The concerns raised are seldom straightforward or easy, and the FTSU team are here to help you.
Phil Gardener - Royal Surrey's Freedom to Speak Up Guardian
Phil is supported by fifteen Freedom To Speak Up Champions, who can provide staff with support when they need to raise any concern they may have that they do not feel they can raise elsewhere. The Freedom to Speak Up Guardian and Champions are listed below:
The Executive Lead for Freedom to Speak Up is Jo Mountjoy, Chief Nurse.